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Columbia Bank Contact Columbia
  Customer Survey
  Tell us what you think or ask some questions. We value your opinion and thoughts. Thank you in advance for your time.

 

Banking Relationship 
What type of banking do you do with us?
  Personal
  Business
  Both
  Which products/services do you use?
  Checking Account
  Savings Account
  Money Market
  Online Banking
  Loan
  Private Banking
  CB Financial Services
  International Banking
  What do you most value about Columbia Bank?
  Service
  Price
  Convenience
  Friendly Staff
 
Other Please explain below:
 
  Where do you go when you have financial questions?
  Friends
  Family
  Web
  Bank Branch
  Brokerage
  Banking Habits
How many banks/financial institutions do you actively use:
  1
  2
  3
  4
  5 or more
  Typically what time day/night do you do your banking?
 
 

How important are bank rates to you?
1=Not Important
2=Somewhat Important
3=Important
4=Very Important
5=Extremely Important
  1
  2
  3
  4
  5
  Convenience
Are our branch locations convenient for your banking needs?
  Yes
  No
  Comments:
 
  How often do you visit a branch?
  Daily
  Weekly
  Monthly
  Never
  What is your typical method of banking with us?
  In the branch
  Using an ATM
  Online Banking
  Telephone Banking
 

Commercials
What do you like most about our commericals?
 
  What topics would you like to see covered in our commercials?
 
  How often do you see our commercials?
  Rarely
  Weekly
  Monthly
  Print Ads
What do you like most about our print ads?
 
  What topics would you like to see covered in our print ads?
 
  Which publications do you see our print ads in?
 
  Do marketing promotional campaigns sway your banking decisions?
  Yes
  No
  How often do you respond to promotional offerings from Columbia Bank?
  Never
  Rarely
  Sometimes
  Often
  Always
  Your ideas and comments are needed
What products and services would you like to see us offer?
 
  How can we improve our banking services to meet your needs?
 
  How do you prefer to learn about new products?
  Mail
  Statement Inserts
  E-Mail
  Website
  In Branch Materials
  Are there differences between CB and other bank that you appreciate?
 
  Are there things that other banks do that you would like to see Columbia Bank do?
 
  When you are researching financial services products or options do you prefer to look online or meet with a Columbia Banker in person?
  Research Online
  Meet with a Banker
 

General Comments
If you would like to be contacted about the information you have completed in this survey please provide your information below:
 
 

Please share your thoughts with us; we are always looking for ways to improve our customer service and bank offerings.
 
 

 
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